Refund policy
RETURN, REFUND AND EXCHANGE POLICY
Last Updated: June 24, 2026
General Policy
Customer satisfaction is important to us. Please review this policy carefully before placing an order.
Color Differences
We strive to display product colors accurately. However, slight color differences may occur due to screen settings, lighting conditions, and photography.
Orders will generally not be eligible for replacement solely because of minor color variations.
As a goodwill gesture, Under Womens may provide a discount of up to 10% on a future order at its sole discretion.
Wrong Product Delivered
If you receive a product that is significantly different from the item you ordered, please contact us within 7 days of delivery and provide:
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Order number
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Photos of the product received
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Description of the issue
After verification, we may:
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Issue a full refund; or
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Provide a replacement if available; or
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Offer store credit, discount, or free shipping on a future order.
No Return Shipping System
At this time, Under Womens does not operate a return-shipping collection service.
In certain verified cases, customers may not be required to return the product in order to receive a refund or compensation.
The resolution provided will depend on the specific circumstances and verification results.
Refund Processing
If a refund is approved, it will be processed within 7 business days after verification of the claim.
Refunds will be issued using the original payment method whenever possible.
Complaints
If you experience any issue with your order or customer service, please contact us by email:
Please include all relevant details so that we can investigate the matter properly.
Fraudulent Claims
Under Womens reserves the right to deny refund or compensation requests where evidence suggests misuse, fraudulent activity, or inaccurate information has been provided.
Customer Ordering Errors
Customers are responsible for reviewing their order carefully before completing checkout, including product style, article number, size, color, quantity, shipping address, and other order details.
If a customer places an order for the wrong item, wrong size, wrong color, or incorrect quantity, and Under Womens ships exactly what was ordered, the order will not be eligible for a refund, return, or exchange.
As a goodwill gesture, Under Womens may, at its sole discretion, offer a discount on a future purchase.
